Instructions for a Telehealth Visit

Skype is available for Android devices as well as computers that have a webcam and speakers if you do not have access to a mobile device.

This is a free option when using to contact other Skype account members. All you need is the device you’ll be using to download Skype and an internet connection (connect to Wi-Fi or your mobile’s 3G or 4G network)

Skype – For Android mobile device download

• Go to your Google Play store and search for ‘Skype’. Once you have found this click ‘Install’.
• Open the Skype app once it has downloaded.
• Signing in to the Skype app- if you already have a Skype account you can just enter your username and password and sign in. If you haven’t set up a Skype account previously click on ‘Create Account’. You will need a valid email address to register your new account.
• Start using your Skype account – If you want to be able to use Skype to call mobile devices that do not have a Skype account you will want to click ‘Allow’ on the pop up asking if you want to allow Skype to make and manage phone calls. This is a subscription you will have to pay for. To use your Skype account for Telehealth or Skype-to-Skype there is no charge and you can click ‘Deny’.
• Now you will see the home screen has appeared and you are now able to do Skype-to-Skype calls!
• Once you have created your Skype account please contact the office at (910) 794-5355 via phone call or text. We will need your Skype contact information ahead of time for the provider to contact you for your Telehealth appointment. Your username will be the email address or phone number that you used to create your account.

Skype – For computers with webcam and speaker capability if you do not have access to a mobile device

• Using your web browser of choice go to www. Skype.com
• Click the download button on the Skype homepage to open the download page. Skype will begin the download to your system. Be sure not to open or run the program during the download process.
• Once downloaded you may be prompted to save or open SkypeSetup.exe. Always choose to save the file to your hard drive.
• Once the download is complete double-click the Skype you have download and saved or click run, if you have that option.
• You will be asked to select your preferred language and to read over the License Agreement. You will then click ‘I agree – install’ for the installation to finalize.
• Signing in to Skype – if you already have a Skype account you can just enter your username and password and sign in. If you haven’t set up a Skype account previously click on ‘Create Account’. You will need a valid email address to register your new account.
• Now you will see the home screen has appeared and you are now able to do Skype-to-Skype calls!
• Once you have created your Skype account please contact the office at 910-794-5355 via phone call or text. We will need your Skype contact information ahead of time for the provider to contact you for your Telehealth appointment. Your username will be the email address or phone number that you used to create your account.

FaceTime is an application that is automatically downloaded in to your Apple/IPhone hard drive. It works as a normal call but allows you to make/receive a phone call with 2-way video capability. There is no extra charge on your phone bill to use this service.

All you need to do is make sure your FaceTime application is turned on. To do this please follow the instructions below:

• On your IPhone device click on ‘Settings’. This will be a button that looks like a clockwork part.
• Once in settings scroll down until you see ‘Facetime’.
• Click on ‘Facetime’ and make sure you have it set to receive FaceTime calls. If your FaceTime app is turned on the circle beside Facetime will be in the right hand position with a green background. Under that you will also see ‘People can contact you on all your devices with FaceTime using your phone number or email address’.
• If your FaceTime is not set to ‘ON’ the circle beside it will be in the left hand position with a grey background. To turn it on you just need to click the circle next to FaceTime and this will put the circle to the right hand side with the green background.
• Now your provider is able to contact you via FaceTime! When they call you your phone will let you know that they are contacting you via FaceTime and all you have to do is accept the call.

Go to your App. Store and Search Modernizing Medicine. Find the Pocket Patient application and click “Get”.